MovingJapan.com- Reviews, Rate Quote

Services offered:
- trucking
- packing / crating
- ocean and air freight
- cargo insurance
- storage

Customer's Reviews:

Michael Murray

Had an absolutely horrible experience with this company. Its now been 9 weeks and I still haven't received my boxes. Once you pay them, they completely forget you, fail to inform of what documents are required and when, so its up to you to chase them down to make sure things are moving. Also, they ask you to measure your own boxes, then completely ignore the measurements, using their own, over-charging you for space you didn't use. On top of that, I received a number of downright rude emails. So much for customer service. Do NOT use this company!

Craig in Customer Services

MovingJapan`s Review on Michael Murray

Although offering complete packing and door to door services, In Mr. Murray`s case wanting to save money he used a "Do it yourself" economy service. Although provided with clear instructions by phone, extensive information on homepage, and email he didn`t follow procedures, refused to read (or comprehend) documents sent, and was 3 weeks late in providing USA Customs documents. 3 weeks delay in arrival is directly attributed to Mr. Murray`s failure to provide these documents.

Over measurement claim is false. MovingJapan does not measure cargo. Rather this is done by a 3rd party surveyor from an independent warehouse or Japan measurement association. This official measure is what the shipping line, and Moving Japan invoices on. This is also communicated on homepage and in documentation sent.

Mr. Murray has misrepresented the facts, and is not amongst the 99 out of a 100 customers that are a pleasure to work with.